Important Notice Regarding Your Report
[email protected] is an anonymous reporting channel used exclusively for reporting compliance violations, unethical behavior, and serious misconduct. Because this system does not collect your email address or personal identity, case managers have no way of knowing who you are to follow up individual customer complaints.
If you are a customer needing assistance with your loan, financed asset, or general customer service inquiries, please do not use this email address. Anonymous submissions cannot be used to resolve customer complaints or loan account issues.
For prompt assistance with customer complaints, please use your country's dedicated support channels below. When reaching out, you will be required to provide your National ID number and the phone number registered with your Watu loan.
Customer Complaint Channels
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